Return & Refund Policy
Last updated: August 10, 2026. Review our 7-day easy replacement guidelines and refund procedures.
7-Day Easy Replacement Policy
Shahi Trading Ayurvedic Medical Agency provides a 7-day replacement guarantee on incorrect deliveries, physical packaging damages, or leakage. If you receive an item that is defective or does not match your order, you can contact us within 7 days of delivery to request a free replacement.
Non-Returnable Products
Due to hygiene, temperature control, and clinical safety standards, opened, unsealed, or consumed Ayurvedic medicines, syrups, oils, or wellness jams are strictly non-returnable. We only accept returns for items in their original, sealed, and undamaged packaging.
💸 Refund Processing Timelines
If a return is authorized and a replacement is unavailable, we will process a full refund to your original source payment method (UPI, NetBanking, or Credit Card). Refunds are initiated within 2 business days of processing the return. The credited funds will reflect in your account within 5 to 7 working days, depending on bank processing cycles.
Requesting a Return
To initiate a return request, please email our support helpdesk at support@shahitrading.com. Include your Order reference number (e.g. SHAHI-123456) and clear photographs demonstrating the damaged transit box or unsealed bottle. We will arrange a courier pickup within 48 hours.